Privacy Policy

Sync Smart AI Privacy Policy

Last updated: August 10, 2023

Sync Smart AI (\we\ or \us\) provides an artificial intelligence-powered virtual assistant service delivered through VCard technology (the \Service\). We are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and disclose information about you when you use our Service.

What We Collect

We collect information you provide directly to us. For example, we collect information when you create an account, submit queries to our Service, provide us feedback, or contact us directly. The types of information we collect includes:

  • Name
  • Email address
  • Phone number
  • Payment information
  • Query content
  • User feedback

We also automatically collect certain information when you use our Service through VCard telemetry:

  • Interaction history - such as date/time stamps, query text, and responses provided.
  • Performance data - such as metrics on response quality, response times and usage volume.

This data is used in aggregated and anonymized form to monitor, improve, and troubleshoot our Service.

How We Use Information

We use the information we collect for purposes including:

  • Providing, improving, and developing our Service.
  • Responding to your queries and requests.
  • Analyzing usage of our Service.
  • Diagnosing problems and detecting fraudulent activities.
  • Personalizing your experience of the Service.

We only process personal information for the purposes for which it was collected or to comply with legal obligations.

Data Sharing

We do not share or sell your personal information with third parties for advertising or marketing purposes. The personal information you provide through the Service is only accessible to Sync Smart AI and its contracted service providers who help us deliver the Service.

We may disclose your information if required by law.

Data Protection

We implement technical and organizational measures designed to protect your information from unauthorized access, use, disclosure, loss, or alteration. This includes encryption of sensitive data, regular network scanning, and access controls.

While we follow generally accepted standards to protect personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights Over Your Information

At any time, you have the right to request access, rectification, erasure, or restriction of processing of your personal data. You also have the right to object to processing and to data portability. If you provided consent for processing, you have the right to withdraw that consent at any time.

You can exercise these rights by contacting us at js21@tcacorp.com.

Retention

We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, or to comply with legal obligations.

Contact Us

If you have any questions about our privacy practices or this policy, please contact us at js21@tcacorp.com.

Changes To This Policy

We may occasionally make changes to this privacy policy to reflect evolving laws and technology. Please check this page periodically for updates.

Terms & Conditions

Terms and Conditions

Last updated: August 10, 2023

Please read these terms and conditions carefully before using the virtual assistant service operated by [Company Name] (\us\, \we\, or \our\).

Using Our Service

By using our artificial intelligence-powered virtual assistant service (the \Service\), you agree to be bound by these terms. If you do not agree, do not use the Service.

You may use the Service solely for lawful purposes and in accordance with these terms. You agree not to use the Service:

  • In any way that violates applicable law or regulations.
  • To transmit inappropriate or illegal content.
  • To infringe the intellectual property rights or other proprietary rights of third parties.
  • In any way that interferes with or disrupts the Service.

User Content

You are responsible for the information and other content you contribute through the Service (\User Content\). You represent and warrant that your User Content does not violate these terms or applicable laws.

We may need to modify or process User Content to provide the Service (e.g. to understand spoken queries). This does not change your ownership of the User Content.

We are not responsible for backing up or retaining any User Content. You are solely responsible for maintaining your own data backups.

Service Availability

We aim to provide continuous availability of the Service but cannot guarantee it will be uninterrupted or error-free. We reserve the right to interrupt the Service as necessary for maintenance, updates, and repairs.

We may also suspend or terminate the provision of the Service at any time. Where possible, we will try to notify users of service interruptions but cannot guarantee advance notice in all circumstances.

Disclaimers and Limitations of Liability

The Service is provided on an \as is\ and \as available\ basis without warranties of any kind. We expressly disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Simplifed Techologies Inc and its subsidiaries are not liable for any damages arising from the use of the Service. This includes incidental, indirect, and consequential damages. This limitation applies regardless of legal theory and even if the remedies fail in their essential purpose.

These limitations apply to the maximum extent permitted by law.

Governing Law

These terms and your use of the Service are governed by the laws of the State of California within the United States of America without regard to conflict of law principles. You agree that any dispute arising from your use of the Service must be brought exclusively in the courts located in the State of California, USA.

Changes to the Terms

We reserve the right to modify these terms from time to time. If we make material changes, we will notify you via the Service or by other communication channels used to contact you. Your continued use of the Service after changes become effective constitutes your acceptance of the revised terms.

Contact Us

Please contact us at js21@tcacorp.com for any questions about these terms or the Service.

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